Sandals Montego Bay (Smb)
8.8Rating
ExcellentRated by Guests
2,115Reviews
What to expect
Pros
- 🌟Friendly and welcoming staff throughout the resort
- 🍹Great variety of food and drinks, especially at the restaurants and bars
- 🏖️Beautiful beach and crystal clear waters for relaxation and water activities
- 🕺Entertainment team provides engaging and fun activities for guests of all ages
- 🏊♂️Free water sports activities like snorkeling, kayaking, and Hobie Cat sailing
- 🍽️Excellent dining options with delicious meals and attentive service at various restaurants
- 💆♂️Relaxing spa services and massages with professional and friendly staff
- 🏨Clean and well-maintained resort grounds and amenities for a pleasant stay
- 🍾Special touches and surprises from the butlers to enhance the vacation experience
- 🎉Engaging evening entertainment with shows, music, and activities for guests
Cons
- 🕰️Inconsistent room readiness and delays in check-in process
- 🔊Noise from nearby airport due to frequent airplane departures and arrivals
- 🦟Issues with cleanliness in some rooms, including mildew and maintenance problems
- 🌧️Limited activities and shows during off-peak seasons with fewer guests
- 💸Some guests felt the resort was expensive for the value and services provided
- 🚫Disappointing experiences with room assignments and amenities not meeting expectations
- 📷Concerns raised about diversity and inclusive practices based on guest experiences
- 🚗Issues with transportation arrangements and delays in service responsiveness
- 💔Disappointment with compensation and resolution of guest concerns by the resort management
- 💬Communication gaps and unmet promises regarding future benefits and rewards for guests
What this place has to offer
Things to do and ways to relaxBilliards, Diving, Fishing, Fitness center, Game room, Golf course [on-site], Hammam, Horseback riding, Karaoke, Massage, Nightclub, Private beach, Sauna, Snorkeling, Spa, Spa/sauna, Table tennis, Tennis court, Tours, Water sports (non-motorized), Wind surfing, Yoga room
Services and conveniencesConcierge, Dry cleaning, Elevator, Luggage storage
Dining, drinking, and snackingRoom service [24-hour]
Internet accessFree Wi-Fi in all rooms!, Wi-Fi in public areas
Where you'll be sleeping
51 m²
Oceanfront Swim Up Butler Suite with Patio Tranquility Soaking Tub(OSS)
1 king bed
51 m²
Crystal Lagoon Swim-Up One Bedroom Butler Suite with Patio Tranquility Soaking Tub
1 king bed
Beachfront Grande Luxe Club Level Junior Suite with Balcony Tranquility Soaking Tub
1 king bed or 1 super king bed
31 m²
Crystal Lagoon Honeymoon Oceanview Luxury Room with Balcony Tranquility Soaking Tub(OLX)
1 super king bed
39 m²
Beachfront Honeymoon Walkout Club Elite Junior Suite with Patio Tranquility Soaking Tub(WGBT)
1 king bed
31 m²
Crystal Lagoon Swim Up Club Elite Luxury Room with Patio Tranquility Soaking Tub(SLX)
1 king bed
Crystal Lagoon Honeymoon Ocean View One-Bedroom Butler Suite With Balcony Tranquility Soaking Tub<1>
31 m²
Oceanfront Honeymoon Club Level Room with Balcony Tranquility Soaking Tub(OFT)
1 king bed
51 m²
Beachfront Romeo & Juliet One Bedroom Butler Villa Suite with Outdoor Tranquility Soaking Tub(RJ)
1 king bed
31 m²
Beachfront Honeymoon Walkout Club Level Junior Suite(WBH)
1 king bed
What other guests say about this hotel
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